First, users enter their registered email address into the designated field.
Second, they input the password exactly as created, noting case sensitivity and special characters.
After credentials are entered, users click the Sign In button.
If two-factor authentication (2FA) is enabled, a verification code will be sent via email or text message. The user must enter this code to complete login.
If forgotten, the Forgot Password link provides a way to reset it through email verification.
If login fails, the user should verify the email for accuracy and ensure the password matches exactly.
Clearing browser cache or trying a different browser can resolve session or compatibility errors.
If the account is locked due to multiple failed attempts, contacting iTrustCapital support via their Help Center is necessary for unlocking.
Users experiencing persistent 2FA problems may need to check device settings or contact support for alternative verification methods.
Account security at iTrustCapital centers on strong authentication measures and straightforward options for managing user access. Users must take active steps to protect their accounts from unauthorized access while maintaining control over their credentials.
iTrustCapital implements two-factor authentication (2FA) as a critical layer of security. After entering a username and password, users receive a unique code via an authenticator app or SMS. This code must be entered to complete the login process.
2FA significantly reduces the risk of account breaches caused by compromised passwords. It ensures that even if login credentials are stolen, unauthorized users cannot access the account without the second verification step. Users are required to enable 2FA during initial setup or through account settings.
The service supports popular authenticator apps like Google Authenticator and Authy. For security, users should avoid using SMS 2FA as the sole method due to potential SIM swapping risks.
Password reset on iTrustCapital is a secure and user-friendly process. If users forget their password, they begin by submitting their registered email address through the “Forgot Password” link on the login page.
iTrustCapital sends a password reset email containing a time-limited link. This link directs users to a secure page where they can create a new password that meets complexity requirements, typically including uppercase, lowercase, numbers, and symbols.
The link expires after a short period to prevent unauthorized access. Users are advised to choose strong, unique passwords and to update passwords regularly to maintain account safety.